Why Does West Elm Take So Long to Ship?
West Elm is a global design company focused on enriching people's lives and spaces through creativity, style, and purpose. Offering unique, modern home decor at affordable prices alongside ethically sourced items sourced locally or ethically sourced globally; with 100 stores throughout the US, Canada, Australia as well as growing international locations; part of Steelcase Inc, which boasts over 105 years of designing furniture to enhance workplace culture and design - West Elm can transform lives both through creativity, style, and purposeful products that improve daily lives while working and living spaces alike.
Since last year, customers of West Elm have expressed displeasure with furniture shipping delays. While some blame Covid-19 pandemic or snowy February weather for these problems, a deeper look at customer satisfaction metrics reveals this issue has existed for an extended period. Reasons behind why West Elm takes so long to ship span well beyond recent events into its core business strategy.
Even though the retail chain may not be well known, they have been operating for more than 20 years and have built up an exceptional reputation for offering quality furniture and stylish home decor, helping customers express their personal styles at home. Their headquarters can be found in DUMBO Brooklyn where their initial store opened back in 2002.
The company's website offers an endless source of inspiration, from tips on creating an ideal aesthetic and selecting pieces to exploring different collections such as bohemian, coastal, classic and transitional pieces for each room in their house. Customers will find an abundance of furniture, decor and accessories on this site to get ideas for creating beautiful rooms in any house.
One key thing to keep in mind when shopping West Elm is that shipping costs can add up quickly when purchasing large items like couches or rugs. One way to reduce your online order costs is to choose items with free shipping; check out their "Free Shipping" section, which typically features items such as throw blankets, dishes and decorative hardware.
Use in-store pickup options from retailers such as West Elm to make online shopping more cost effective and save on shipping fees; just ensure the item you're after is available there first!
If you are an avid shopper of West Elm (or any of its sister brands, such as Williams Sonoma or Pottery Barn), apply for its Key Rewards credit card - it offers tiered discounts on regular priced purchases at all three brands!
West Elm's return policy is relatively easy to navigate, with the exception of certain upholstered furniture items which require up to four weeks for processing before returning them to any West Elm or Williams Sonoma store within seven days. For other items you can easily request a return label on the retailer's website and return directly.